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Gas Saving Tip

Traveling at fast rates in low gears can consume up to 45% more fuel than is needed.



 
 .: ePass - Frequenty Asked Questions
Why use ePass?

It is convenient and it saves time. It uses an ePass, an electronic transponder that makes you a preferred motorist. Attached to the windshield, the transponder allows you to drive through designated ePass and Mixed lanes. The toll is automatically deducted from your Account.


No need to prepare for exact change or wait for the teller to give you change. ePass will allow you to cruise by at speeds up to 25 mph while others are waiting in the cash toll lanes.


Existing ePass Customer but new to this website? Click Here.



How do I get an ePass tag?

The ePass transponders are available through our Customer Service office with contact nos. 776-76-76 and at our off sites strategically located at Nichols, C5 and Calamba. All you need to do is to complete an application form and have it forwarded to our office and pay the amount of PHP 2,700.00. This is inclusive of P400.00 pre-paid toll which, you could use up.


How ePass Works?

When you enter the designated ePass lanes, our special reading device will electronically read your tag. The system records your point of entry.


Upon exit it will again read to determine the toll fee to be paid. Toll fee is determined base on the combination of the entry point and the exit point and the vehicle classification.


If you have enough balance in your ePass account, you will be given a green light and our barrier will go up to allow you to pass.


What if I don't get a green light?

No problem. If you get a yellow light, this is just a friendly reminder that your prepaid toll balance is low and has reached Php 350 or less. You should replenish your account as soon as possible.


If you get a red light at the entry point, it means you have a zero or negative account balance. Stop and ask the entry toll teller for a magnetic card. You will have to exit at a cash lane and pay in cash. Without a magnetic card, you will be charged the farthest entry point. If you insist on passing through the dedicated ePass lane, you will be given a traffic citation.


What else do I need to know?
  1. Ideally, it should be "one tag for one vehicle". However, on motorist's request, transferring your ePass tag to another vehicle may be allowed provided the details of 2 vehicles on which you will use the ePass tag are indicated in your enrollment form. For this purpose, you must buy an extra tag clip that should be mounted on the second vehicle. In case you wish to update your existing ePass account to include a second vehicle, CSC charges P150.00.

  2. You may arrange to have the monthly statement of your ePass account sent to you via fax. Just call Tel. Nos. 776-7676 and 776-7057 or Fax No. 776-3933. Should you need statements of account for periods prior to the last 3 months, a special written request must be made. Your ePass monthly statement includes details on the date, time, entry and exit points and the corresponding toll fees charged.

  3. In general, all types of car tinting can make use of the ePass tag. Although, certain imported cars with metallic-based tints may encounter problems in the reading of tags.


There are various ways to update your account within 24 hours


  1. Pay cash or use your credit card at the ePass Customer Service Center by the Skyway on-ramp at Do?a Soledad Avenue, Bicutan.
  2. Thru the ePass replenishment hotline 776-7575, by credit card or by value card and an automated voice response will prompt you to key in your ePass account number and the numbers found in your credit card or value card:

    Credit Card - This method requires the enrollment of your credit card when applying for ePass.

    Value Card - Value cards at P200, P500, and at P1000 denominations, from ePass interactive kiosks at designated shell stations.

  3. Opt for automatic replenishment when your balance reaches PHP350 or below via your credit card. Again, this method requires the enrollment of your credit card when you apply for ePass.

  4. Introducing our latest mode of replenishment, "ePass goes internet through Bancnet's payment gateway!" We call this mode i-rep.

  5. For free software installation, you can call us at 776-7676 or e-mail at psc_csc@skyway.com.ph


About ePass Tagkit, What else should I need to know?

Upon purchase of an ePass tagkit, please be reminded of the following:


  1. To please provide us with your valid mobile phone number and e-mail address in your ePass application form. With your tagkit purchase, you now have your 10-digit tag number. We shall be sending you, via mobile or e-mail, the remaining 6-digit account number to complete your 16-digit ePass account number that you will frequently use to access and manage your account.

    PLEASE WAIT FOR OUR TEXT CONFIRMATION MESSAGE WITH THE 6-DIGIT ACCOUNT NUMBER BEFORE YOU TOP UP YOUR INITIAL P400 LOAD.

  2. To read and understand the terms and conditions of the ePass service
  3. To completely fill out and sign the ePass application form
  4. To read and sign the list of items-acknowledgement ticket on the ePass tag box
  5. That the warranty of the tagkit is only for one (1) year from activation. The warranty shall be voided in case the unit has been damaged due to improper use or tampered with as specified in the ePass Terms and Conditions on the application form
  6. That the tagkit will be activated within 24 hours upon purchase

    1. All tagkits sold after 5:00pm shall be activated on the following day.
    2. All tagkits sold after 3:00pm of a Saturday up to 12:00am of the following Sunday shall be activated on the following Monday.


  7. That the tagkit should be properly mounted on the windshield to prevent any damage. Failure to do so automatically voids the warranty
  8. That the ePass maintaining balance is Php 350
  9. That the initial load of PhP400 is in the form of two (2) pieces of PhP200 value cards to be found in the tagkit box. Instructions on how to load the said value cards are also in the tagkit box
  10. That all other customer inquiries, comments, issues and concerns will be addressed by the Customer Service Department of SOMCo, hotline 776-7676.

 






 
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